Getting started & ownership
Q: Where do I find my Fisher & Paykel model and serial number?
A: Locations vary by product, but labels are typically inside the door/liner (refrigerators, DishDrawer™ dishwashers), inside the door frame or cavity edge (ovens), and behind the lid/door area (washers). Your exact user guide shows the label location for your model.
Q: What temperatures should I set for my refrigerator and freezer?
A: Fisher & Paykel ActiveSmart™ models target 37°F (3°C) for the refrigerator and 0°F (-18°C) for the freezer. After any change, allow 24 hours for temps to stabilize.
Q: How do I adjust temperatures on newer refrigerators?
A: Use the front control panel to raise/lower settings; the cooling system will drive both compartments toward the recommended 37°F/0°F setpoints. The guide for your exact model includes the button sequence.
Everyday use & performance
Q: My DishDrawer™ isn’t draining—what should I check first?
A: Look for simple blockages: make sure the drain hose isn’t kinked, the air gap (if fitted) isn’t clogged, and the filter area is free of debris. Straighten the hose and clear the air gap/filter; if water remains, the pump or control may need service.
Q: What does the DishDrawer™ F1 fault mean?
A: F1 is the flood/overflow protection fault triggered by water in the base or excessive foaming. Check for leaks, clear suds, and follow the official steps to dry the base and reset. If F1 returns, professional diagnosis is recommended.
Q: My refrigerator makes new sounds—is that normal?
A: ActiveSmart™ units use variable-speed fans and compressors, so you may hear airflow changes, hums, and ramp-up tones that are considered normal operation. The user guide lists “normal sounds” with examples.
Q: Washer keeps going out of balance—how do I fix that?
A: Match water level to load size, untangle bulky items, and ensure the washer sits level on the floor. Fisher & Paykel support notes that selecting too high a water level can encourage tangling and out-of-balance
Quick resets & first checks
Q: Is there a safe “reset” to try before calling for service?
A: Yes. Power the product off at the breaker for ~5 minutes, then restore power and retest. For DishDrawer™ models, follow the manual’s soft-reset guidance as applicable. Persistent faults after a reset warrant diagnosis. (Your model’s user guide has the exact reset/stop procedure.)
Error codes owners search most
Q: DishDrawer™: What are common F-codes and what do they hint at?
A: The official fault table lists meanings and first checks (e.g., F1 flood, motor/electronics communications, heating/temperature faults). Use the chart for your model series to match the code and action.
Q: Refrigerator: Temp alarms keep appearing—now what?
A: Verify settings (37°F/0°F), clear blocked vents, and give the system 24 hours after heavy loading or door-open periods. If alarms persist, consult your model guide for alarm meanings and service prompts.
Service & support
Q: How do I get official Fisher & Paykel help?
A: Start at Fisher & Paykel’s support site to find model-specific articles, fault tables, and authorized service contacts. Have these ready to speed things up: full model & serial, purchase date/installer (if known), a short symptom description including any error codes, and photos/video if the issue is visible or intermittent. This makes triage faster and helps the tech arrive with likely parts.
Q: Prefer a hands-on fix from brand-experienced pros?
A: We’re a service company that works on Fisher & Paykel every day. Our approach is simple: clear diagnostics, OEM parts, and respectful in-home service.
- What we actually do: brand-level diagnostics (not guesswork), safety checks, and repairs using genuine OEM components whenever available. We document codes and live readings so you know exactly what failed and why.
- Same-day when routes allow: if we have a window, we’ll get you on a truck today; otherwise we’ll offer the earliest guaranteed slot.
- Warranty-smart: if your unit is under manufacturer or retailer warranty, we’ll help you determine the best path (authorized service vs. paid repair) so you don’t jeopardize coverage.
- Building/HOA ready: COI on request, careful protection of floors and finishes, and tidy work in tight kitchen/laundry spaces.
Q: What to have ready for our visit
A: Model & serial, any recent error codes, a quick timeline of symptoms (when it happens, noises, leaks/odors), and access details (gate/concierge/HOA). If you’ve already tried resets or part replacements, tell us—this can shorten the diagnosis.
Maintenance that prevents problems — Q&A
Q: How often should I clean the refrigerator condenser, and why does it matter?
A: Once or twice a year is the sweet spot for most homes; every 3–4 months if you have pets or lots of dust. A clean condenser lets heat escape efficiently, so the compressor doesn’t run forever, cabinet sides don’t feel hot, and food temps stay stable. Follow your model’s instructions for panel removal and always unplug before you vacuum the coil area with a soft brush.
Q: What are the telltale signs my condenser needs attention now?
A: Longer run times, a warmer toe-kick or grille, temperature drift after doors are closed, or a faint “hot” smell near the base/back. If cleaning doesn’t improve things within 24 hours, look for blocked airflow or book a diagnostic.
Q: How much clearance do Fisher & Paykel refrigerators and ranges really need?
A: Use the cutout and ventilation specs from your model’s guide—those dimensions aren’t suggestions. Adequate space around the cabinet and at the toe-kick lets intake and exhaust air move freely, protecting controls, wiring, and finishes from heat stress.
Q: My kitchen is tight—what can I do to keep ventilation effective?
A: Keep the toe-kick and rear area free of clutter, don’t pack the sides with trays or cutting boards, and avoid pushing the unit past the allowed depth into cabinetry. After a remodel or delivery, re-check that trim pieces, sound insulation, or filler strips aren’t blocking vents.
Q: After maintenance, how soon should I expect performance to improve?
A: Refrigerators may need up to 24 hours to settle into new temps; DishDrawer™ drainage and odor improvements are immediate once flow is restored; ventilation fixes near cooking appliances are noticeable on the next use. If symptoms persist, you’re likely dealing with more than routine upkeep and should schedule a diagnostic.